Frequently Asked
Good to know
The questions we are asked most. If yours is not here, message us on WhatsApp — we usually reply within minutes.
Can we book only a few rooms, or is it the whole property?
Palmwood Hills is booked as a whole property only. For the length of your stay the entire estate — all 6 suites, the pool, the lawns and the pavilion — belongs to your group alone. We never place two bookings on the estate at the same time.
How many guests can stay?
6 en-suite bedrooms, plus a guest powder bathroom off the living and dining rooms. Sleeping capacity and day-event capacity depend on your group — message us on WhatsApp with your numbers and we will confirm exactly what works.
What does it cost?
The final rate depends on your dates, group size and whether you are hosting an event. Weekends, long weekends and the festive season are priced differently from weekdays. Send us your dates on WhatsApp and we will confirm the rate straight away.
What are the check-in and check-out times?
Check-in from 2:00 PM, check-out by 11:00 AM. Early check-in and late check-out can often be arranged when the calendar allows — ask when you book.
Is food included, and how does it work?
Meals are prepared on the estate by our own kitchen and are charged separately from the stay. Orders are placed and paid a day before you arrive so the kitchen can shop fresh and cook to order for your group.
You can see the full breakfast, lunch, dinner and snacks menus on our Food Menu page. Custom menus and dietary requirements can be arranged in advance.
Can we bring our own caterer, cook or alcohol?
Please ask us before you book. Our own kitchen team is on site for the whole of your stay, and outside catering arrangements need to be agreed in advance. Message us on WhatsApp and we will tell you exactly what is possible for your dates.
Is the pool heated, and when can we use it?
The pool is open through the day and floodlit after dark, with a hydromassage Jacuzzi built into its edge. Heating and pool timings vary by season — please confirm with us when you book, especially for a winter stay.
Can we host a birthday, anniversary or wedding function?
Yes. The lawns and the timber pavilion are well suited to private celebrations, family functions and corporate offsites, and because the estate is booked whole, your event stays completely private.
Event bookings are quoted separately from a standard stay. Tell us your date, guest count and what you have in mind and we will put together a plan.
Is there music and a sound system? Until what time?
Music is welcome. As the estate sits in a residential farm belt, outdoor music has a cut-off time in line with local rules — we will confirm the current timing when you book so there are no surprises on the night.
How far is it from Delhi and Gurugram?
Palmwood Hills is just outside Gurugram — an estate escape without a long highway drive. We will share the exact location pin and drive-time guidance once your booking is confirmed. You can also find us on Google Maps.
Is there parking?
Yes — private parking on the estate, inside the gate. There is room for several cars, and for a larger function we can guide you on arrangements in advance.
Are pets allowed?
Please ask us before booking. We consider pets case by case depending on the group and the dates. Let us know on WhatsApp and we will confirm.
Is there staff on site during our stay?
Yes. A resident team looks after the kitchen, housekeeping, the pool and the grounds throughout your stay — attentive when you need them, and out of the way when you do not.
How do we book, and is a deposit required?
The fastest way is WhatsApp — send your dates and group size and we will confirm availability and the rate. A booking is held once an advance is received; the balance and any refundable security deposit are settled as agreed before or on arrival.
We will always put the full terms in writing before you pay anything.